UNPARALLELED CRT-261 OFFICIAL STUDY GUIDE - PASS CRT-261 EXAM

Unparalleled CRT-261 Official Study Guide - Pass CRT-261 Exam

Unparalleled CRT-261 Official Study Guide - Pass CRT-261 Exam

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Tags: CRT-261 Official Study Guide, CRT-261 Latest Exam Answers, CRT-261 Latest Exam Testking, CRT-261 Reliable Test Labs, Trustworthy CRT-261 Pdf

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One of the key benefits of passing the Salesforce CRT-261 exam is that it can help professionals advance their careers in the field of Service Cloud. By earning this certification, candidates can demonstrate their expertise in implementing Service Cloud solutions and differentiate themselves in the job market. Additionally, this certification can help professionals increase their earning potential and gain recognition within their organization.

Salesforce CRT-261 Certification Exam is a great way to demonstrate your expertise in Salesforce Service Cloud. By passing the exam, you can validate your knowledge and skills related to Salesforce Service Cloud, which can help you stand out in the job market. Certification Preparation for Service Cloud Consultant certification program is also a great way to gain recognition from your peers and colleagues in the Salesforce community.

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Salesforce Certification Preparation for Service Cloud Consultant Sample Questions (Q172-Q177):

NEW QUESTION # 172
The Service Manager at universal Containers manages three teams. Each team provides support for the specific product. Agents have concerns about seeing search results for other products when searching the knowledge base. The service manager originally provided the teams with full access to the articles.
Which solution will ensure each team sees only the relevant article type for their product?

  • A. Create a data category for each product and assign them to each team bases on their product specialization
  • B. Create a permission set for each record type and assign them to each team based on their product specialization
  • C. Create an article action for each record type and assign them to each team based on their product specialization
  • D. Create a page layout for each article type and assign them to each team based on their product specialization

Answer: A


NEW QUESTION # 173
Universal Containers is migrating from Classic Knowledge to Lightning Knowledge using the Lightning Knowledge Migration Tool and noticed that none of the Article file attachments were migrated. How can a Consultant migrate the file attachments?

  • A. Use the Files Related List on each article to add files to your articles.
  • B. Use the Lightning Knowledge Migration Tool and choose 'include files'.
  • C. Post the Files to the Chatter Feed on each Article.
  • D. Upload the files as Documents, then relate them to the migrated Articles.

Answer: A


NEW QUESTION # 174
What is the primary function of a private branch exchange (PBX)?

  • A. To use speech recognition to direct calls
  • B. To receive multiple calls at one time
  • C. To mate calls to different agents
  • D. To report the caller's background information

Answer: B


NEW QUESTION # 175
Universal Containers wants to automate case management for the web support team.
When new cases come in from the website they should be routed to the support team to work in the order that they are submitted.
Which approach should a Consultant implement?

  • A. Case queues
  • B. Direct Messaging
  • C. Contact Request flow
  • D. Lightning Component

Answer: C


NEW QUESTION # 176
Cloud Kicks provides support to customers in email, social, and chat channels. Managers want to find a way to improve service agent efficiency.
A recent study found agents spend a lot of time searching for articles, manually copying text from the article, and pasting it into responses.
What should a consultant recommend as a solution?

  • A. Configure Lightning Knowledge component and related list actions.
  • B. Configure Lightning Knowledge component to auto attach article PDF.
  • C. Set up quick text options in the utility bar to add article links.

Answer: A

Explanation:
To improve agent efficiency in finding and using articles, configuring the Lightning Knowledge component and related list actions is advisable. This setup allows agents to easily search for, preview, and insert links to relevant Knowledge articles directly into their responses without leaving their workspace. This streamlined approach reduces the time spent on manual copying and pasting, enhancing productivity and ensuring consistent use of approved content.


NEW QUESTION # 177
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